Deliveries & Returns

Delivery & Returns

All orders placed before 1.30pm on express or next day delivery should be dispatched the same day, excluding weekends, bank holidays and busy periods. All other orders placed before 8:30am should be dispatched the same day. Orders placed after this time will be dispatched on the next working day.

We will endeavour to dispatch your order as quickly as possible, subject to stock levels. If the dispatch of your order is delayed for any reason we will contact you. All quoted dispatch and delivery times are estimates unless sent by a guaranteed service and are based on standard working days i.e. Monday - Friday.

We will notify you of the courier used to send your order in your dispatch email. All orders sent via UPS will require a signature upon delivery.

Christmas Extended Returns

In spirit of the season, any order(s) placed from the 15th November right through until 31st December 2024 will be covered by our 60 day extended Christmas returns policy, allowing you to return any order(s) or gifts within that window up until the 14th January 2025. Simply provide us with the web order reference number (standard returns policy conditions apply).

UK Mainland Deliveries

We offer FREE UK shipping for orders over £80. Our additional shipping costs offered are:

UK Standard Shipping £3.95 - Standard UK and NI orders are shipped with Royal Mail’s Tracked 48 service and should take 48 hours once dispatched.

UK Express Shipping £5.95 - Express UK and NI orders are shipped with Royal Mail's Tracked 24 service and should take 24 hours once dispatched. Delivery can take longer during busy periods and as a result this shipping option is not a guaranteed service as the exact delivery times are out of our control.

UK Next Day Delivery £10.00 - Orders for Next Day Delivery will be sent by UPS Next Day service which guarantees next working day delivery after dispatch in the UK only. Orders placed before 1.30pm on a Friday will be delivered on the following Monday. We do not ship orders over the weekend so any orders placed over the weekend will be dispatched on the following Monday and delivered on the following Tuesday. Please note Next Day delivery is not available for some postcodes*.

UK Express Saturday Delivery £15.00 - Orders placed between Thursday 1.30pm up until 1.30pm on Friday can be received on the following Saturday. Please be aware that Saturday delivery is not available to some postcodes* so orders being sent to these postcodes using this service will be sent via Next Day delivery service and will be delivered on the following Monday.

We are unable to ship orders to BFPO addresses.

*Next Day Delivery and Saturday delivery are not available to the following post codes:
AB30-39, AB41-45, AB51, AB53-56, AB52, BD23-BD24, BT35, BT44,
BT47,BT51,BT53-54, BT70-71, BT76-77, BT81, BT92-94, DG7-9, GY1 3, GY9, GY10, HG3, HS1-6, HS7-8, HS9 Castlebay- Barra, IM2-9, IM86-87, IM99, IV (except IV1), JE1-4, KA27-28, KW, LA18, LA20, LD1-4, LD6, LN4-6, LN10, PA20-49, PA60-75, PA76-78, KW15 (Kirkwall Town), KV16 (Stromness Town only), PH 15 - 29, PH30 - 40, PH45 -50, PH42-44, PH30-41, PL3, PL29, SY25, TR12-13, TR17-20, TR21-26, YO41, YO43, YO51, YO60, YO61, YO62, ZE1-3 and FK17-21

European Deliveries

We offer FREE European shipping for orders over €130*.

All duty and taxes will be paid by T.U.K when shipping to the following countries; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden. Orders to all other countries will exclude duty and taxes.

Your postal cost will be calculated and can be viewed in your basket.

*Free shipping exclude any products in the T.U.K. outlet, Slippers and accessories.

International Deliveries

Your postal cost will be calculated and can be viewed in your basket. All duty and taxes will be charged at your local rate.

An estimated delivery date will be displayed depending on the delivery service selected at the check out.

UK Returns Procedure

If you'd like to return your order for any reason then you have up to 30 days (excluding the extended Christmas returns period) to return your item(s) for a refund as long as your order is still in the new, unused condition that it was sent in.

If after 30 days and up to 45 days after the day you placed the order you wish to return it, we will obtain a £10 restocking fee from your refund.

If after 30 days and up to 45 days after the day you placed the order you require an exchange, we shall credit you with a gift card including the amount you paid for your original order (minus P&P), in the form of an email. This exchange process also applies on orders up to 30 days after being placed.

Do not attach any tape or delivery labels directly to the box, please make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags).

T.U.K Shoes reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

Make sure to include your delivery note, this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the shoes and original packaging (including the box and swing tags) are able to arrive back to us in a saleable condition.

Our return address is:

T.U.K Shoes,
17C Upton Industrial Estate
Factory Road
POOLE
BH16 5SN

Once your return is safely packaged, we recommend that you make a note of your tracking number so that you're able to make sure your return gets back to us, as we are unable to accept liability for goods lost in transit when being returned to us.

If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at info@tukshoes.co.uk before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong.

Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us.

Our Returns Procedure does not affect your statutory rights.

European/International Returns Procedure

If after 30 days and up to 45 days after the day you placed the order you wish to return it, we will obtain a £10 restocking fee from your refund.

If after 30 days and up to 45 days after the day you placed the order you require an exchange, we shall credit you with a gift card including the amount you paid for your original order (minus P&P), in the form of an email. This exchange process also applies on orders up to 30 days after being placed.

Goods must be returned in the new, unused condition that they were sent in with all the original packaging. If you're an international customer and you need to return your order to us, please make sure to include your delivery note as this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the shoes and original packaging (including the box and swing tags) are able to arrive back to us in a saleable condition.

Do not attach any tape or delivery labels directly to the box and make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags). T.U.K Shoes UK reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

We recommend that you send your return via the most economical tracked service available in your location to obtain a tracking number so that you can make sure that your return gets back to us as we're unable to accept any liability for goods lost in transit when being returned to us.

Please note you will need to pay for the shoes to be returned.

If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at info@tukshoes.co.uk before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong and if we find that we are at fault then we will reimburse the costs of returning your order to us.

Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us. Our returns procedure does not affect your statutory rights.

Our Returns Procedure does not affect your statutory rights.

Our return address is:

T.U.K Shoes
17C Upton Industrial Estate
Factory Road
POOLE
BH16 5SN

If you have any questions regarding delivery or have any other queries, please feel free to email us at info@tukshoes.co.uk.